Warranty/Return Policy

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Wyoming Machinery Company Parts Return Policy

 

Surplus parts are an unnecessary cost to you and added expense for Wyoming Machinery Company. It is important to keep surpluses to a minimum and handle them as inexpensively as possible. It is our sincere intention to be equitable in crediting for surpluses.

No Restock Charge

  • Parts returned within fifteen (15) days of purchase, if the parts were purchased on a stock order – with packing list or parts tag.

10% Restock Charge

  • Parts returned within fifteen (15) days of purchase, if emergency ordered - with packing list or parts tag.

15% Restock Charge

  • Parts returned due to a duplicate order from 0 to 60 days - with packing list or parts tag.
  • Parts returned after 15 to 60 days of purchase with a packing list or parts tag.

25% Restock Charge

  • Clean out returns or purchases over 60 days or without packing list or parts tag.

Note: Other non-Caterpillar parts will be subject to any manufacturer’s charges.

Unacceptable Parts:

  1. Those in non-salable condition.
  2. Parts not stocked by Wyoming Machinery Company and not returnable to Caterpillar.
  3. Parts stocked by Wyoming Machinery with less than $35.00 extended value.
  4. Parts not stocked by Wyoming Machinery Company but returnable to Caterpillar with less than $55.00 extended value.
  5. Hose, tubing, seal stock and etc. not acceptable for credit in units of one meter or less.
  6. Custom hose assemblies.
  7. Made as ordered parts or special order parts.
  8. Parts returned without the original packaging material.

Casper
5300 W. Old Yellowstone Hwy
Casper, WY 82604
P 307.472.1000
F 307.261.4486

Cheyenne
7819 Hutchins Drive
Cheyenne, WY 82007
P 307.638.7900
F 307.633.2525

Gillette
5505 Mohan Road
Gillette, WY 82718
P 307.686.1500
F 307.686.3961

Gillette Mining
6500 Swanson Road
Gillette, WY 82718
P 307.686.2812
F 307.686.2830

Rock Springs
1940 Elk Street
Rock Springs, WY 82901
P 307.362.6500
F 307.922.5549